Privacy notice

Who is responsible

gang&lani media operates in the UAE through ElevenLuck FZ LLC, registered in Meydan, UAE. ElevenLuck FZ LLC is responsible for information submitted through gnl.agency. For privacy requests, email askus@gnlmedia.com.

What we collect and why

When you send an enquiry, we receive the contact and business details, message, language and preferences you submit. We use them to respond to your request and keep a record of that correspondence. Submitting an enquiry is not consent to marketing messages.

When you explicitly choose to use &expert, we store your messages, automated replies, language and page context to provide the chat service. Messages are sent to an AI service to prepare replies. We share the conversation with our team only if you separately request a human follow-up and agree to send your contact details and transcript.

Google Analytics loads only if you allow analytics. It receives page addresses and titles to measure visits. Declining leaves its script unloaded; you can change this choice using the Privacy settings control. Basic site operation and security still involve technical request data.

If you sign in, Clerk handles account and authentication information needed to provide account access.

Choices and legal grounds

Optional analytics and stored automated chat depend on your affirmative choice. We handle enquiry and handoff details to respond to the request you make; we process necessary technical data to operate and protect the site. We do not treat an enquiry as a marketing opt-in. You can withdraw an optional analytics choice through Privacy settings, but that does not undo processing already performed.

Providers and international processing

The site uses Replit for hosting and the application database, Resend for email delivery, Clerk for sign-in, Google Analytics when allowed, and an AI service for automated replies. These providers may process information outside the UAE. You can contact us for details of providers and applicable transfer arrangements. When you send an enquiry or request human follow-up, we send your contact and business details and submitted message to askus@gnlmedia.com through Resend. For an &expert handoff, the email also includes your handoff notes and conversation transcript. A confirmation of a human follow-up request is sent to the email address you provide.

How long we keep information

Chat-only conversations are deleted from the application database 30 days after the last message. Enquiries and conversations handed to our team are deleted from the application database after 12 months. Cleanup runs when the service starts and daily thereafter.

Emails delivered to askus@gnlmedia.com, including enquiry details and any &expert handoff transcript, are separate mailbox copies. They are not deleted by the application's automatic database cleanup after 12 months. We handle relevant mailbox copies through verified privacy requests, subject to applicable retention obligations; recipients of replies may retain their correspondence.

Access, correction and deletion requests

Email askus@gnlmedia.com to ask about your information, request a copy, request correction or deletion, or raise a privacy concern. We verify that the request comes from the relevant person before acting, then review records held in the application and any related email correspondence. We will explain if a record must be kept for an applicable obligation. Do not send identity documents until we tell you what is necessary.

Changes

We update this notice when the way this site handles information changes. The effective date above identifies this version.